reze888 is committed to protecting the personal data of every player on our platform. This Privacy Policy explains what information we collect, why we collect it, how we use it, and the rights available to you under applicable data protection standards.
reze888 does not sell your personal data to third parties. We collect only what is necessary to operate your account, process transactions, and comply with applicable regulatory obligations. Your information is encrypted, access-controlled, and handled in accordance with internationally recognised data protection standards.
This Privacy Policy ("Policy") is issued by reze888 ("reze888", "We", "Us", "Our") and applies to all personal data processed in connection with your use of the reze888 online gaming platform, accessible at https://reze888.cam and any associated subdomains, mobile interfaces, or related services (collectively, the "Platform").
reze888 operates as an international online gaming operator serving players in Malaysia and other permitted jurisdictions, providing sports betting, live casino, slot games, crash games, and related entertainment services. In the course of providing these services, reze888 collects and processes personal data relating to registered players and platform visitors.
By registering an account, accessing the Platform, or submitting personal data to reze888 through any channel — including registration forms, customer support interactions, or payment processing — you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein.
This Policy should be read in conjunction with reze888's Terms & Conditions. In the event of any inconsistency between this Policy and the Terms & Conditions regarding data-specific matters, this Policy shall prevail.
The following definitions apply throughout this Privacy Policy:
When you create an account on reze888, we collect the personal information you provide during the registration process, including your full legal name, date of birth, gender, residential address (including city, state, and postcode within Malaysia or your country of residence), email address, and mobile phone number.
As part of our Know Your Customer obligations, we may request copies of government-issued identification documents. For Malaysian players, this typically includes a copy of your MyKad (national identity card) or passport. We may also request proof of residential address (e.g., a recent utility bill or bank statement) and, for larger transactions, documentation relating to your source of funds.
We collect information relating to deposits, withdrawals, and wagering activity on the Platform. This includes payment method identifiers (e.g., the last four digits of a bank account, e-wallet account references for Touch 'n Go eWallet, Boost, GrabPay, and DuitNow), transaction amounts in Malaysian Ringgit (MYR/RM), transaction timestamps, and transaction status records. We do not store full payment card numbers or full bank account numbers.
We automatically collect certain technical data when you access the Platform, including your IP address, device type, operating system, browser type and version, screen resolution, referring URL, session duration, and pages visited. This data is collected via server logs, cookies, and similar tracking technologies as described in Section 8 of this Policy.
When you contact reze888 customer support — whether by live chat, WhatsApp, or email — we retain records of those communications, including the content of messages, timestamps, the support agent involved, and the resolution outcome. This data is used for quality assurance, dispute resolution, and regulatory compliance purposes.
We collect data relating to your gaming activity on the Platform, including game types accessed, session durations, wager amounts, win/loss records, promotional offers redeemed, and responsible gambling tool usage. This data is used to personalise your experience, monitor for problem gambling indicators, and fulfil our regulatory reporting obligations.
reze888 does not collect sensitive personal data categories (such as racial or ethnic origin, political opinions, religious beliefs, or health data) unless specifically required to fulfil a regulatory obligation or protect a vital interest, and only with your explicit prior consent.
reze888 processes your personal data for the following purposes:
| Purpose | Data Categories Used |
|---|---|
| Account creation and management | Registration data, KYC data |
| Processing deposits and withdrawals | Financial data, KYC data, registration data |
| Identity and age verification | KYC data, registration data |
| Fraud prevention and security monitoring | Technical data, financial data, behavioural data |
| Customer support and dispute resolution | Communication data, registration data, transaction data |
| Responsible gambling monitoring | Behavioural data, financial data |
| Personalisation and marketing (with consent) | Behavioural data, registration data |
| Regulatory reporting and AML compliance | All categories where applicable |
| Platform analytics and improvement | Technical data, behavioural data (aggregated/anonymised) |
reze888 processes your Personal Data on the following legal bases, which may apply individually or in combination depending on the specific processing activity:
reze888 engages trusted third-party service providers to assist in the delivery of platform services. These include payment processing partners (such as operators of Touch 'n Go eWallet, Boost, GrabPay, DuitNow, FPX network banks including Maybank, CIMB, Public Bank, Hong Leong Bank, and RHB Bank), identity verification service providers, cloud infrastructure operators, customer support platform providers, and game studio content partners. All third-party processors are bound by contractual data protection obligations and are prohibited from using your Personal Data for any purpose beyond their designated function.
reze888 may disclose Personal Data to regulatory authorities, law enforcement agencies, courts, or government bodies where required to do so by law, court order, or lawful regulatory direction. This includes mandatory disclosures under anti-money laundering legislation, suspicious activity reporting obligations, and age verification regulatory requirements.
In the event of a merger, acquisition, restructuring, or sale of all or part of reze888's business assets, Personal Data held by reze888 may be transferred to the acquiring entity as part of the transaction, subject to the same data protection obligations described in this Policy.
reze888 does not sell, rent, or trade your Personal Data to any third party for commercial marketing purposes. Data shared with third parties is limited to what is strictly necessary for the specific purpose of that sharing arrangement.
Your personal data is never sold or traded to advertisers, data brokers, or marketing networks. reze888 only shares data when required by law or to deliver the services you have requested.
reze888 retains Personal Data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable legal and regulatory obligations.
Following the expiry of applicable retention periods, Personal Data will be securely deleted or anonymised in a manner that prevents reconstruction of the original data.
Cookies are small text files that are placed on your device when you visit the reze888 Platform. They allow the Platform to recognise your browser, maintain your session state, remember your preferences, and collect analytical data about how you interact with the site. Similar tracking technologies such as web beacons, pixel tags, and local storage objects may also be used for comparable purposes.
You may manage or disable non-essential cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the Platform. Details on cookie management are available in the help section of most major browsers.
reze888 implements a comprehensive suite of technical and organisational security measures to protect Personal Data against unauthorised access, accidental loss, alteration, disclosure, or destruction. These measures include:
In the event of a Personal Data breach that is likely to result in a high risk to your rights and freedoms, reze888 will notify affected individuals without undue delay and take all reasonable steps to mitigate the impact of the breach.
While reze888 takes all reasonable precautions to protect your data, no internet transmission or electronic storage system is completely secure. You are responsible for maintaining the confidentiality of your account login credentials. Do not share your password with any third party.
Subject to applicable data protection law and any overriding regulatory obligations, you have the following rights in relation to your Personal Data held by reze888. To exercise any of these rights, please contact our support team as described in Section 14.
You have the right to request a copy of the Personal Data reze888 holds about you, together with information about how it is processed.
You may request correction of any inaccurate or incomplete Personal Data held on your account without undue delay.
You may request deletion of your Personal Data where it is no longer necessary for the purpose collected, subject to overriding legal retention obligations.
You may request that reze888 temporarily restrict the processing of your data in certain circumstances, such as while a data accuracy dispute is resolved.
Where processing is based on consent or contractual necessity, you may request your Personal Data in a structured, machine-readable format.
You have the right to object to processing based on legitimate interests, including direct marketing, at any time and with immediate effect.
reze888 will respond to all valid data subject requests within thirty (30) calendar days. Where a request is complex or numerous, the response period may be extended by up to two additional months, with written notification provided to you within the initial thirty-day window.
The reze888 Platform is strictly intended for use by individuals aged 21 and above. reze888 does not knowingly collect, process, or retain Personal Data relating to persons under the age of 21. Age verification is conducted as a mandatory step in the account registration and KYC process.
If reze888 becomes aware that Personal Data has been collected from a person under the age of 21 without appropriate consent, that data will be immediately deleted and the associated account suspended. If you have reason to believe that a minor has registered an account on reze888, please contact our support team immediately at [email protected].
In connection with the operation of its gaming services, reze888 may transfer Personal Data to servers, service providers, and processing partners located outside of Malaysia. Such transfers are conducted in compliance with applicable data protection standards and are governed by appropriate safeguards, including contractual data protection clauses between reze888 and the receiving party.
Where Personal Data is transferred to a jurisdiction that does not provide an equivalent level of data protection to that applicable in your jurisdiction of residence, reze888 will implement appropriate supplementary safeguards — including standard contractual clauses, binding corporate rules, or equivalent mechanisms — to ensure your data remains protected to the standard described in this Policy.
reze888 reserves the right to amend, update, or replace this Privacy Policy at any time to reflect changes in applicable law, regulatory guidance, platform functionality, or data processing practices. The most current version of this Policy will always be accessible at https://reze888.cam/privacy-policy and will display the date on which it was last updated.
Where amendments are material — meaning they meaningfully affect your rights or the way your Personal Data is processed — reze888 will notify registered players via email or a prominent Platform notification in advance of the changes taking effect. Your continued use of the Platform following notification of material amendments constitutes your acceptance of the revised Policy.
If you have any questions, requests, or concerns relating to this Privacy Policy or the processing of your Personal Data by reze888, please contact our support team through any of the following channels. All data-related enquiries will be handled by personnel with specific responsibility for data protection matters.
We aim to acknowledge all privacy-related enquiries within four (4) hours and to provide a substantive response within thirty (30) calendar days, as required by applicable data protection standards. Support is available in English, Bahasa Melayu, and Mandarin.
Six core principles that guide how reze888 handles your personal information.
reze888 has a strict no-sale policy on personal data. Your information is never sold, rented, or traded to advertisers, data brokers, or any third party for commercial purposes.
Every byte of data transmitted between your device and reze888 is protected by bank-grade 256-bit SSL encryption. Data stored at rest is encrypted using industry-standard cryptographic protocols.
We collect only the personal data necessary to operate your account, process transactions, and comply with regulatory obligations. No unnecessary data categories are ever requested.
Promotional communications from reze888 are only sent to players who have explicitly opted in. You can withdraw marketing consent at any time through your account settings or by contacting support.
Access, rectification, erasure, portability — we honour all data subject rights. Submit a request to our support team and receive a substantive response within 30 calendar days.
Personal data is retained only for as long as legally required. Account data held beyond the minimum regulatory retention period is securely deleted or irreversibly anonymised.
Our team handles all privacy requests in English, Bahasa Melayu, and Mandarin — available 24 hours a day, 7 days a week.
For players aged 21 and above only. Please gamble responsibly.